Effective date: July 14, 2026.
Reliable Heating and Air (“Reliable,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through reliablenapa.com and in the course of providing our heating, cooling, and refrigeration services, how we use it, who we share it with, and the choices you have.
Information we collect
We collect the information you give us when you contact us, request a quote, schedule service, or apply for a job — typically your name, phone number, email address, service address, and any details about your request. When you visit our website, we and our service providers also automatically collect technical and usage information (such as IP address, device and browser type, and pages viewed) through cookies and similar technologies.
How we use your information
We use the information to respond to your requests and provide quotes; to schedule, perform, and follow up on service; to communicate with you (including by phone, email, and — with your consent — text message); to operate and improve our website; to keep business, warranty, tax, and licensing records; and to protect against fraud and misuse.
How we share your information
We do not sell your personal information. We share it only as needed to run our business — for example, with service providers who work on our behalf (such as our website host, scheduling and dispatch software, and communications and messaging providers), and where required to comply with law or to protect our rights, our customers, or others. SMS consent is not shared with third parties or affiliates.
Text messaging (SMS)
If you provide your mobile number and opt in — for example, by giving us your number and consent when you contact us, schedule service, or submit a form on this website — Reliable Heating and Air may send you text messages related to your account and service, such as appointment scheduling and reminders, arrival windows, quotes, service and membership updates, and billing.
- Message frequency varies.
- Message and data rates may apply.
- To opt out at any time, reply STOP.
- For assistance, reply HELP, visit www.reliablenapa.com, call 707-252-7227, or email hello@reliablenapa.com.
We do not share your SMS consent. SMS consent is not shared with third parties or affiliates. Your mobile information — including your phone number and your opt-in to text messaging — is used only to send the messages you asked for and is never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Opting in to text messages is not a condition of purchasing any goods or services.
Cookies and analytics
We use cookies and similar technologies for essential website functions and to understand how our site is used, and we may use them to measure our marketing. You can control cookies through your browser settings.
Your California privacy rights
If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to access and delete personal information we collected from you; to correct inaccurate information; and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information. To make a request, call 707-252-7227 or email hello@reliablenapa.com. We will not discriminate against you for exercising these rights.
Data retention and security
We keep personal information only as long as needed for the purposes described here and to meet legal, tax, and licensing requirements, after which we delete or de-identify it. We use reasonable safeguards to protect it, though no method of transmission or storage is completely secure.
Children’s privacy
Our website is intended for adults and is not directed to children under 16, and we do not knowingly collect their information.
Changes
We may update this Policy from time to time and will post the updated version here with a new effective date.
Contact us
Reliable Heating and Air · 4405 Solano Ave., Napa, CA 94558 · 707-252-7227 · hello@reliablenapa.com